Is there a minimum age requirement to book a Hotel & Shuttle Package? While Lockn’ Festival is all-ages, our partnering hotels do have age restrictions. For all hotels, you must be 21 and older to make a reservation and check-in.
What will I need to board the shuttle? To board the shuttle, you will need to show your transportation lanyard which will hold your shuttle pass. Your lanyard will be mailed to you directly from Cville Travel a couple weeks prior to the festival.
What if I lose my lanyard and shuttle pass at the festival? You will need to see someone at the Shuttle Information Tent about replacing your shuttle transportation pass. Please be aware, you will be charged a replacement fee of $25.
What is your cancellation policy? Unfortunately, all sales are final. If you are no longer able to attend the festival, our recommendation is that you try to locate someone to take over your package. One time name change on the hotel reservation will be allowed by contacting Cville Travel.
Travel insurance is available for purchase by contacting Cville Travel directly which would cover the hotel and shuttle transportation portion of your package.
Can I add more people to my hotel reservation after booking so they can stay in the room? The hotel packages that are available to purchase are based on either 2 or 4 people occupying the hotel room. We cannot allow additional persons above the package occupancy to occupy the rooms.
Can our room be next to our friends? Can they be connected? Please contact our Guest Services team after purchasing and we will do our best to put you next to, or as close as possible to your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you contact us at email@example.com or 1-434-218-0351.
Are room upgrades available? Room upgrades are not available through Cville Travel. At the time of check in, if vacancies are available, upgrades can be made directly through the hotel (subject to additional fees).
Can I add additional nights to my Hotel Package? Yes, please contact us directly at firstname.lastname@example.org or 1-434-218-0351 to discuss availabilities and options. Please feel free to check out www.cvillehopontours.com and www.cvilletours.com for fun things to do during your extended stay in Charlottesville like a brewery or winery tour, history tour or horseback riding just to name a few.
What will I need to have to be able to check into my hotel? If the reservation is under your name, we ask that you please bring your confirmation emails as well as a valid identification. The hotel will require a credit/debit card for any incidentals at the time of check in. You do not have to use the same card that was used to purchase your package.
We can be reached at email@example.com or by phone at 1-434-218-0351 in case you have any questions.
My friend is arriving before me, could he/she get checked into the room before I arrive? You will need to add your friend’s name to your reservation so that they’re able to check into the room when they arrive to the hotel. Please be sure to contact your hotel directly prior to your friend’s arrival.
Can we check in early to the hotel? Will the hotel hold our bags if our room isn’t ready? I want to get to the festival ASAP! Standard hotel check-in times apply across all our hotels. Hotel check in time is often not guaranteed until at least 3PM. We have communicated with each of our hotels and they have assured us that they will do everything in their power to get our rooms in as early as possible. It is unlikely that a hotel check-in would occur prior to 12pm. If you would like to head to the festival before your room is ready for check in, the hotel will gladly hold your luggage until you return from the festival that evening.
What if I need to leave the festival and get back to the hotel because of an emergency? We will have a standby van available in the event of an emergency to take you back to your hotel if it is outside of the regular departure times.
How long will it take to get to the festival from my hotel? While we have taken many precautions in order to circumvent festival traffic, we cannot account for area traffic or weather delays. We have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible. The estimated travel time is 45 minutes to 1 hour. The wait time on the bus is very short since the hotels are all located very close by.
What should I bring on the bus? Your shuttle transportation pass, ID, water, sunscreen, snacks, folding chairs, good sense of humor, spending money, sunglasses, rain gear, or anything else to make your experience more enjoyable. However, please be aware, space is limited to your seat as well as the overhead compartment. Cville Travel is not responsible for any belongings that may be left on the bus so please be sure to take everything with you when you leave.
What can I NOT bring on the bus? Outside alcohol is prohibited from the festival and will not be permitted on the bus. Drugs, contraband, weapons of any kind or any other illegal substances are not permitted.
What if I miss the last bus departing from Lockn’? We advise you to visit the Shuttle Information Tent located by the bus pick up area where one of our coordinators will be able to assist you up until 4:00 am. Please note, if you miss the last shuttle from the festival to the hotels, you will be fully responsible for any fees related to arranging another form of transportation for you.